Interior Payment Milestones and Change Orders
Payment milestones should correspond to identifiable project deliverables. Change orders should explain what is changing before additional work begins. These records help both the homeowner and the execution team understand the agreed scope. Discuss the arrangement at the quotation stage so that approval, production and payment do not become disconnected during the project.
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Define a milestone clearly
A milestone can relate to design approval, procurement, production, delivery or installation, but its meaning should be written down. Ask what evidence confirms completion and which drawings or items belong to that stage. Avoid relying on vague labels such as almost finished. Review cancellation and refund terms alongside the payment schedule. Keep payment receipts and ensure the recipient details agree with the accepted contract or invoice.
Record every scope change
A variation should identify the original item, proposed change, revised specification or quantity and the resulting price adjustment. It should also state any effect on the schedule. Examples include an additional loft, a different shutter finish or a newly discovered repair. Ask whether work already ordered can be altered and what costs are recoverable. Approve the change in writing before the team proceeds, except where an immediate safety issue requires making the area safe.
Keep a single project record
Use versioned drawings and a current BOQ. Note who is authorised to approve decisions for the household. Conflicting instructions from different people can cause rework even when everyone has good intentions. Keep a log of open questions and agreed answers. After a change, request the updated project total rather than mentally combining several messages. Retain the record through final reconciliation.
Close the project carefully
Compare the final invoice with the accepted BOQ and approved variations. Record incomplete items and the agreed resolution process. Separate normal snag correction from new optional work requested at handover. Raise discrepancies with the team using the relevant document and item number. For contractual disagreements that cannot be resolved directly, seek appropriate independent advice.
Questions homeowners ask
Should every extra item have written approval?
Yes. Record its scope, price and schedule effect before it becomes part of the project.
Can a milestone be based only on a date?
A date can support planning, but the agreement should also explain the deliverable or payment condition.
What if two family members give different instructions?
Nominate an approval contact and keep decisions in a shared record with clear drawing versions.
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